Leadership style matters—especially under pressure.

March Madness is a reminder that success isn’t just about talent. It’s about how leaders communicate, adapt, and build trust when the stakes are high.

The strongest teams aren’t always the most skilled—they’re the ones led with intention, clarity, and the ability to respond to the moment.

In leadership, just like in the tournament, how you show up matters.

“Inside-Out Leadership: Stepping In, Tuning In, and Carrying Forward What Matters”

In her latest reflection, Susan R. Burroughs, FACHE shares early leadership insights from her first month in a new executive role—offering a grounded, people-centered approach to culture-building, trust, and operational alignment.

Through patient stories, provider conversations, and intentional observation, she reflects on what it truly means to lead with presence and purpose.

✨ Read more about why leadership starts by tuning in.