“Recognition isn’t a seasonal activity. It’s a leadership mindset.”

This week, I reflected on the power of celebrating people—not just during Patient Experience Week or Hospital Week, but as an everyday leadership practice.

Whether it’s a nurse who eases anxiety or a provider who advocates for their team, these moments shape culture more than any strategic plan ever could.

As we prepare for the wave of May recognitions, I’m choosing to carry this forward:
✨ Don’t just mark the calendar. Mark the hearts of the people you lead.

“Inside-Out Leadership: Stepping In, Tuning In, and Carrying Forward What Matters”

In her latest reflection, Susan R. Burroughs, FACHE shares early leadership insights from her first month in a new executive role—offering a grounded, people-centered approach to culture-building, trust, and operational alignment.

Through patient stories, provider conversations, and intentional observation, she reflects on what it truly means to lead with presence and purpose.

✨ Read more about why leadership starts by tuning in.

In the high-pressure world of #executive #leadership, where every decision carries weight and time is always in short supply, it’s easy to become consumed by the day-to-day grind. Yet, amidst the constant flow of deadlines, meetings, and strategic priorities, one question stands out as essential for every leader to revisit: “Why am I doing this?”