“Inside-Out Leadership: Stepping In, Tuning In, and Carrying Forward What Matters”

In her latest reflection, Susan R. Burroughs, FACHE shares early leadership insights from her first month in a new executive role—offering a grounded, people-centered approach to culture-building, trust, and operational alignment.

Through patient stories, provider conversations, and intentional observation, she reflects on what it truly means to lead with presence and purpose.

✨ Read more about why leadership starts by tuning in.

📲 How easy is it for patients to access your healthcare system?

In today’s healthcare market, patient acquisition and retention are no longer just about clinical excellence—they’re about convenience, accessibility, and digital engagement.

A Digital Front Door strategy streamlines how patients interact with health systems—whether in rural areas where provider access is limited or urban markets where competition is high.

The Future of Healthcare Leadership

The Innovation-Focused CEO is the new standard for leadership success. Those who embrace transformation will drive growth, cost savings, and competitive differentiation—those who don’t risk being left behind.

💡 How is your organization innovating for the future? Let’s connect and discuss.

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